Immediate programme access is provided after successful payment.
This policy explains change-of-mind cancellation, digital-content access and the statutory remedies that remain available.
Effective 22 August 2026 • Version 1.0
€4,500 one-time payment
Immediate digital access for 24 months
No change-of-mind refund after digital content supply begins, subject to statutory rights.
Programme access begins immediately after successful payment and completion of the required checkout acknowledgements.
At checkout, the purchaser must expressly request immediate supply of the digital programme during the applicable cancellation period and acknowledge the resulting loss of the change-of-mind right to cancel that digital content once supply begins.
NO CHANGE-OF-MIND REFUND AFTER IMMEDIATE DIGITAL ACCESS BEGINS
This does not remove statutory rights where content or services are faulty, unavailable or not as described.
If access has not begun and a statutory withdrawal right remains available, notify us within the applicable 14-day period. No reason is required. A valid refund will be issued within 14 days using the original payment method unless otherwise agreed.
The programme includes scheduled live lectures as well as digital learning content. Where a cancellation right legally applies to a service element already begun at the student’s request, the Institute may retain the proportionate value of service supplied before cancellation, as permitted by law.
Each point remains subject to rights that cannot lawfully be excluded.
If programme content or a service is faulty, unavailable, materially different from its description or not supplied with the required standard, contact us first. We will investigate and, where required, restore access, correct the issue, provide the service, reduce the price or issue an appropriate refund.
Nothing in this policy limits remedies available under applicable consumer law.
Failed, cancelled or pending payments do not activate programme access.
Verified duplicate or unauthorised charges will be corrected. Please contact us promptly with the order number and payment date.
Lecture dates may be reasonably rescheduled with notice. Equivalent rescheduling does not by itself create a refund entitlement. A material failure to provide an included service will be addressed in accordance with the enrolment contract and applicable law.
The 20 clinical supervision sessions required for Institute accreditation are not included in the €4,500 programme fee. They are booked and billed separately and are subject to the cancellation terms supplied for that separate booking.
Email:
info@thetraumarecoveryinstitute.com
Subject: Cancellation or Refund Request
Include: full name, account email, order number, purchase date and relevant reason.
We will acknowledge the request and explain the outcome in writing.
This policy forms part of the Terms of Enrolment. If any term conflicts with a mandatory statutory right, the statutory right prevails.
